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Return policy

Return policy



You can request our Return & Refund Service:

√ Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.

√ Within 14 calendar days of receiving a product if the product has a manufacturing defect.

 




Return & Refund Service will not be provided where:

× It is requested beyond 14 calendars days of receiving a product.

× A product sent to NOVA3D for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to NOVA3D within seven 7 calendar days after Return & Refund Service confirmation is sent from NOVA3D.

× Other circumstances stated in this policy.

 




Return & Refund Instructions

If you would like to apply for a return and refund, please contact us within 14 calendar days of receiving your product(s).

1. Contact NOVA3D online support to apply for a return and refund.

2. Contact NOVA3D support at support@NOVA3D.com , and then provide the following information:

  1) Order Number:

  2) Serial Number:

  3) Return Product Name & Quantity:

  4) Return Reason:

  5) Images or Videos of Products and Intact Packaging:

We will process your return and refund application within one or two working days after receiving your email.

 




Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

 




Coupons

After the order has been refunded, the coupons won't be refunded to your account.

 




Bundle deals

For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

 




Return Shipping

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.


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