NOVA3D guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact NOVA3D or your authorized NOVA3D dealer for more details.
Part1： Warranty Policy and Process
You can request Return & Refund Service:
√ Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.
√ Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where:
× It is requested beyond seven (7) calendars days of receiving a product.
× A product sent to NOVA3D for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to NOVA3D within seven (7) calendar days after Return & Refund Service confirmation is sent from NOVA3D.
× Other circumstances stated in this policy.
You can request Replacement Service:
√ Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to NOVA3D.
√ Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.
Replacement Service will not be provided where:
× Service is requested more than fifteen (15) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to NOVA3D for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by NOVA3D.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to NOVA3D seven (7) calendar days after replacement confirmation from NOVA3D.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken:
√ Follow the procedures specified by NOVA3D as shown in the “NOVA3D General After-Sales Service Flow” part.
√ Backup all data contained on your product’s SD card.
√ Remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. NOVA3D shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide NOVA3D with all system passwords, if necessary.
√ Provide NOVA3D with sufficient and safe access to your product, so NOVA3D can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for NOVA3D to provide warranty service.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes NOVA3D’s property and the replacement product or part becomes your property. Only unaltered NOVA3D products and parts are eligible for replacement.
Replacement products or parts provided by NOVA3D may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.
Use of Personal Contact Information and Data
If you obtain service under this policy, you authorize NOVA3D to store, use, and process your printing informat
Part2：warranty Details
Part3：Return policy
You can request our Return & Refund Service:
√ Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.
√ Within 14 calendar days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where:
× It is requested beyond 14 calendars days of receiving a product.
× A product sent to NOVA3D for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to NOVA3D within seven 7 calendar days after Return & Refund Service confirmation is sent from NOVA3D.
× Other circumstances stated in this policy.
Return & Refund Instructions
If you would like to apply for a return and refund, please contact us within 14 calendar days of receiving your product(s).
1. Contact NOVA3D online support to apply for a return and refund.
2. Contact NOVA3D support at support@NOVA3D.com , and then provide the following information:
1) Order Number:
2) Serial Number:
3) Return Product Name & Quantity:
4) Return Reason:
5) Images or Videos of Products and Intact Packaging:
We will process your return and refund application within one or two working days after receiving your email.
Refund Time
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.
Coupons
After the order has been refunded, the coupons won't be refunded to your account.
Bundle deals
For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.
Return Shipping
Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.